Effective Date: November 18, 2025

Last Updated: November 18, 2025

Agreement to Terms

These Terms of Service (“Terms”) govern your use of the Fountain Plumbing Services website (fountainplumbingservices.com) and the services we provide. By accessing our website or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

About Our Services

Fountain Plumbing Services provides residential and light commercial plumbing services throughout Rutherford, Polk, Henderson, McDowell, and Cleveland counties in North Carolina. Our services include but are not limited to:

  • Emergency plumbing repairs
  • Drain cleaning
  • Water heater installation, repair, and maintenance
  • Leak detection and repair
  • Fixture installation
  • Pipe repair and replacement
  • General plumbing services

Service Appointments and Scheduling

Appointments

  • Service appointments must be scheduled in advance by phone, email, or through our website contact form
  • We will make reasonable efforts to accommodate your preferred appointment time
  • Appointment times are estimates and may be subject to change due to emergency calls or unforeseen circumstances
  • We will notify you as soon as possible if we need to reschedule

Emergency Services

  • Emergency services are available during business hours
  • Emergency service calls may be subject to additional fees
  • We will make reasonable efforts to respond to emergency calls promptly

Cancellations and Rescheduling

  • If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance
  • Late cancellations (less than 24 hours notice) or no-shows may be subject to a cancellation fee
  • We reserve the right to reschedule appointments due to weather, emergencies, or other circumstances beyond our control

Estimates and Pricing

Estimates

  • We provide free estimates for most services
  • Estimates are based on the information you provide and our initial assessment
  • Actual costs may vary based on the scope of work discovered during service
  • We will notify you of any significant cost changes before proceeding with additional work

Pricing

  • Our pricing is competitive and transparent
  • Prices include labor, materials, and applicable taxes unless otherwise specified
  • Additional fees may apply for:
  • Emergency services
  • After-hours services
  • Services requiring specialized equipment
  • Permits (if required)
  • Disposal fees

Changes to Scope of Work

  • If additional work is discovered during service, we will:
  • Explain the issue and recommended solution
  • Provide a revised estimate
  • Obtain your approval before proceeding
  • You have the right to decline additional services

Payment Terms

Payment Methods

We accept the following forms of payment:

  • Cash
  • Check
  • Credit/Debit Cards
  • [Other payment methods you accept]

Payment Due

  • Payment is due upon completion of services unless otherwise agreed in writing
  • For larger projects, we may require a deposit before beginning work
  • We reserve the right to require full payment before releasing equipment or materials

Late Payment

  • Accounts not paid within 30 days may be subject to a late fee of [X]% per month or the maximum allowed by law
  • We reserve the right to suspend services for accounts with outstanding balances
  • Unpaid accounts may be sent to collections

Service Guarantee

Our Commitment

  • We guarantee 100% satisfaction with our workmanship
  • All work is performed by licensed and insured technicians
  • We use quality materials and parts
  • If you’re not satisfied with our work, contact us within 30 days and we will make it right

Warranty

  • We warranty our workmanship for [X days/months/years] from the date of service
  • Manufacturer warranties apply to parts and equipment
  • Warranty does not cover:
  • Normal wear and tear
  • Damage caused by misuse or neglect
  • Work performed by other parties
  • Acts of nature or circumstances beyond our control

Customer Responsibilities

As a customer, you agree to:

  • Provide accurate information about your plumbing issue
  • Ensure safe access to work areas
  • Secure pets during service visits
  • Inform us of any known hazards (asbestos, lead pipes, etc.)
  • Provide access to necessary utilities (water, electricity)
  • Remove or protect valuable items near work areas
  • Pay for services in accordance with these Terms

Liability and Limitations

Our Liability

  • We maintain appropriate insurance coverage for our services
  • Our liability is limited to the cost of the services provided
  • We are not liable for:
  • Pre-existing conditions not disclosed by you
  • Damage to property not directly related to our work
  • Delays caused by circumstances beyond our control
  • Loss of business, profits, or indirect damages

Property Damage

  • We will take reasonable care to protect your property during service
  • We will repair or compensate for any damage directly caused by our work
  • You must notify us of any damage within 7 days of service completion

Your Property

  • You are responsible for damage to our equipment or injury to our employees caused by:
  • Unsafe conditions you failed to disclose
  • Your negligence or intentional acts
  • Failure to follow our instructions

Intellectual Property

Website Content

  • All content on our website (text, images, logos, graphics) is owned by Fountain Plumbing Services or licensed to us
  • You may not reproduce, distribute, or create derivative works without our written permission
  • Our company name, logo, and branding are protected trademarks

Your Content

  • If you submit reviews, testimonials, or other content, you grant us a non-exclusive, royalty-free license to use, reproduce, and display that content
  • You represent that any content you submit is original or you have the right to submit it

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Prohibited Uses

You may not use our website or services to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful code or viruses
  • Engage in fraudulent activity
  • Harass or harm our employees or other customers
  • Interfere with the proper functioning of our website

Dispute Resolution

Informal Resolution

If you have a complaint or dispute, please contact us first. We will make reasonable efforts to resolve the issue informally.

Contact Information:
Phone: (828) 287-4343
Email: info@fountainplumbingservices.com

Mediation

If we cannot resolve a dispute informally, both parties agree to attempt mediation before pursuing other legal remedies.

Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles.

Jurisdiction

Any legal action arising from these Terms or our services must be brought in the courts of Rutherford County, North Carolina.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FOUNTAIN PLUMBING SERVICES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICES THAT GAVE RISE TO THE CLAIM.

Indemnification

You agree to indemnify and hold harmless Fountain Plumbing Services, its employees, and contractors from any claims, damages, losses, or expenses (including attorney’s fees) arising from:

  • Your violation of these Terms
  • Your violation of any law or rights of a third party
  • Your use of our services
  • Your negligence or willful misconduct

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver must be in writing and signed by us.

Entire Agreement

These Terms, along with our Privacy Policy and any written service agreements, constitute the entire agreement between you and Fountain Plumbing Services regarding our services.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. We will update the “Last Updated” date at the top of this page.

Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

Contact Information

If you have questions about these Terms of Service, please contact us:

Fountain Plumbing Services

Address:
244 Callahan-Koon Road
Spindale, NC 28160

Phone: (828) 287-4343

Email: info@fountainplumbingservices.com

Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM

Acknowledgment

BY USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.

These Terms of Service were last updated on November 18, 2025.