Effective Date: November 18, 2025

Last Updated: November 18, 2025

Introduction

Fountain Plumbing Services (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fountainplumbingservices.com or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms on our website
  • Request a quote or estimate
  • Schedule a service appointment
  • Sign up for our newsletter or promotional emails
  • Contact us via phone, email, or mail
  • Submit a review or testimonial

This information may include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Service address (if different from mailing address)
  • Payment information (processed securely through third-party payment processors)
  • Details about your plumbing needs or service requests

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website
  • Date and time of visits
  • Click patterns and navigation paths

We collect this information using cookies, web beacons, and similar tracking technologies.

How We Use Your Information

We use the information we collect to:

  • Provide Services: Schedule appointments, provide estimates, and deliver plumbing services
  • Communication: Respond to inquiries, send service updates, and provide customer support
  • Marketing: Send promotional emails about our services, special offers, and company news (you can opt-out at any time)
  • Improvement: Analyze website usage to improve our website, services, and customer experience
  • Legal Compliance: Comply with legal obligations and protect our legal rights
  • Business Operations: Process payments, maintain records, and manage our business

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

  • Payment processors (for secure payment handling)
  • Email service providers (Mailchimp for newsletters)
  • Website hosting and maintenance providers
  • Analytics providers (Google Analytics)

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), including to:

  • Comply with legal obligations
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing
  • Protect the safety of users or the public

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information and improve our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Security measures include:

  • SSL/TLS encryption for data transmission
  • Secure servers and databases
  • Regular security audits
  • Limited access to personal information by authorized personnel only

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Opt-out of marketing communications at any time
  • Data Portability: Request a copy of your information in a portable format
  • Objection: Object to our processing of your personal information

To exercise these rights, please contact us using the information provided below.

Marketing Communications

You may opt-out of receiving marketing emails by:

  • Clicking the “unsubscribe” link in any marketing email
  • Contacting us directly at info@fountainplumbingservices.com
  • Calling us at (828) 287-4343

Please note that even if you opt-out of marketing communications, we may still send you service-related communications (such as appointment confirmations or service updates).

Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (Note: We do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at info@fountainplumbingservices.com or (828) 287-4343.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When we no longer need your information, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the “Last Updated” date at the top of this policy
  • Sending an email notification for significant changes (if you have provided your email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Fountain Plumbing Services

Address:
244 Callahan-Koon Road
Spindale, NC 28160

Phone: (828) 287-4343

Email: info@fountainplumbingservices.com

Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM

Consent

By using our website and services, you consent to this Privacy Policy and agree to its terms.

This privacy policy was last updated on November 18, 2025. Please check back periodically for updates.